FAQs

How Can I contact Pivauss?

You can email us at info@pivauss.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Yes

Where do you ship from?

Hong Kong

Can I change or Cancel my order?

As we aim to process orders as quickly as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. 

What payment methods do you accept?

We accept all major credit cards (Visa, mastercard, Amex) and paypal accounts

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday aand